WAIT TIME AND CANCELLATION POLICY

Important Notes on Booking Changes & Cancellation Policy

You would only be subjected to the following terms only after we quoted you and you confirmed the reservation. Before any confirmation from you, we will regard as enquiries only.

  • Changes to existing bookings must be made at least 24 hours prior to the scheduled pick up time, otherwise a change fee of S$5 will be applied per change request.
  • In cases where a change request is made less than 24 hours prior to the scheduled pick up time results in us being unable to fulfil the booking, the booking will be treated as cancelled and full cancellation charge will apply.
  • Any cancellation made less than 3 working days from scheduled pick up time will be incur full cancellation charge.

Airport Arrival Transfers

  • Our airport arrival transfers except coaches includes a meeting service by our chauffeur at the arrival hall belt exit. Our chauffeur will be holding a name paging sign with your name for up to 30 minutes after flight arrival time ( as displayed on the airport's info system ) or until all baggage claims have been cleared.
  • A " null – show " by the booking passenger at the arrival hall after waiting time will be considered a booking cancellation and full booking charge applies. In case of any dispute, the following information will be used as justification for all charges.

Changi Airport's flight information system

Receipt issued by car park gantry at the airport bearing time of entry and exit . ( To determine chauffeur's attendance at the airport ).

Other transfers

If the passenger fails to board the car after 15 minutes from scheduled pick up time, waiting time charges will be applied .

Sentosa Island Gantry Fees

  • Not included in the price package. Booking passenger will borne the entry fees of S$10 nett per entry each time.
  • Drop off at Universal Studios will be at the basement level of the Resort World Sentosa, otherwise there will be a charge of $40 nett for drop off at the Studio entrance

Seasonal Variations in Rates

Rates published may vary during certain period of the year such as Formula One, Christmas and New Year's Day etc.